Cancellation & Refund

Last Updated: 16 October 2023

Thank you for shopping at []. If you are not entirely satisfied with your purchase, we're here to help.


Order Cancellation by the Customer:

  • Customers can request an order cancellation within [3] hours of placing the order.
  • To cancel an order, please [provide instructions on how customers can request cancellations, e.g., contact customer support or use an online cancellation form].
  • Cancellations are subject to review and approval by [].



Order Cancellation by []:

  • [] reserves the right to cancel orders in case of product unavailability, pricing errors, or any other reasons deemed necessary.
  • In the event of an order cancellation by [], customers will be notified, and a full refund will be processed.



Refund Policy:



Eligibility for Refund:

  • To be eligible for a refund, the customer must provide proof of purchase.
  • Refunds may be considered for damaged or defective products, delivery issues, or other circumstances determined on a case-by-case basis.



Refund Process:

  • Once the return is received and inspected, we will send an email to notify the customer that we have received the returned item. We will also notify the customer of the approval or rejection of the refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to the customer's credit card or original payment method within [X] days.



Late or Missing Refunds:

  • If the customer hasn't received a refund within the specified period, they should first check their bank account.
  • If the issue persists, customers should contact their credit card company or bank as it may take additional time for the refund to be officially posted.



Contact Information:

If you have any questions or concerns regarding these terms and conditions, please contact us at []